Shipping policy
Delivery across Switzerland and Liechtenstein
We deliver Monday to Saturday across Switzerland and Liechtenstein. There are no deliveries on Sundays or on public holidays; on a public holiday your bouquet is delivered on the next possible day.
Next-day delivery
Order before 15:00 for delivery on the next day. For a delivery on Monday, order by Saturday 9:00. You choose the delivery date in the shop.
Delivery options
| Option | Price | Delivery | Days |
|---|---|---|---|
| Standard | CHF 10.00 | Between 9:00 and 17:00. 96% of deliveries arrive on the selected date, otherwise on the following working day; date and time are not guaranteed | Monday to Saturday |
| Express | CHF 18.00 | Guaranteed on the selected date, usually before 9:00; the time of day is not guaranteed | Monday to Saturday |
How we deliver
Every bouquet is hand-tied in our atelier in Geneva, packed in the PANAMY Signature Hatbox (Flowerbox) or as a Flower Bag inside a protective shipping carton, and delivered by the express couriers of Swiss Post. If nobody opens the door, the courier places the parcel in a safe spot at the entrance. Only where this is not possible does the courier leave a collection notice.
What we need from you
The recipient's name must be on the letterbox or the doorbell. If the recipient lives with others, add their name as well. For companies and organisations, the name of the company or organisation is mandatory. For deliveries to hotels, hospitals or companies, also add the room or department and a telephone number. Invalid, incomplete or incorrect addresses can lead to failed deliveries. We accept no responsibility for these, and the flowers cannot be sent again.
Changes and cancellations
Write to support@panamy.ch with your order number. Changes to the delivery details must reach us before the delivery date. Cancellations are possible up to 48 hours before the delivery date on working days; after that we may retain part of the amount, because the preparation of your bouquet has already started.