Refund policy

Fresh flowers

Fresh flowers are perishable and cannot be returned or exchanged. As a natural product, every bouquet differs slightly from the photos in colour, size and composition; this is not a defect. Should a bouquet arrive visibly damaged in transit, write to support@panamy.ch within 24 hours of delivery with a photo and your order number. We review each case individually.

Delivery dates and times

Delivery times are indications and are not guaranteed; a delayed delivery does not qualify for a refund. The exception is Express: we guarantee delivery on the selected date. If an Express bouquet is not delivered on the selected date, we refund the Express delivery fee. If a delivery fails because the address, the recipient's name on the letterbox or the contact details were incomplete, we cannot offer a refund.

Cancellations

Cancellations are possible up to 48 hours before the delivery date on working days by e-mail to support@panamy.ch, quoting your order number. For later cancellations we may retain part of the amount.

Non-perishable items

Vases, accessories and other non-perishable items can be returned within 14 days of receipt in their original packaging. Write to support@panamy.ch first; you bear the return shipping costs to PANAMY Flowers GmbH, Grabenstrasse 3, 8952 Schlieren. We refund the purchase price after receipt of the goods. Gift cards cannot be refunded.

Refunds

Refunds are made to the original payment method within 10 working days.